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Dynamics 365 Contact Center

SKU ID
DYNAMICS_365_CONTACT_CENTER
GUID
dfb1700c-013e-4132-8bce-0d319c43a95d

What’s included10 service plans

  • Dynamics 365 Contact Center
  • Dynamics 365 Customer Service Digital Messaging add-on
  • Dynamics 365 for Customer Service Voice Add-in
  • Exchange Foundation
  • Office for the Web
  • Power Apps for Dynamics 365
  • Power Automate for Dynamics 365
  • Power Pages Internal User
  • Power Virtual Agents for Customer Service Voice
  • SharePoint (Plan 2)

Source: Microsoft, Product names and service plan identifiers for licensing (list of 23 September 2026).

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